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Refund & Cancellation Policy

Effective Date: [01 October 2026]

Last Updated: [01 October 2026]

Welcome to TradeJerry.in ("TradeJerry", "we", "us", or "our").

TradeJerry is an online marketplace that helps buyers discover products and connect with sellers and businesses. Unless specifically stated otherwise, products and services listed on TradeJerry are offered by independent sellers or businesses.

This Refund & Cancellation Policy explains the general terms applicable to cancellations, refunds, returns, and related requests made through or in connection with the TradeJerry platform.

1. Marketplace Transactions

TradeJerry may act as a marketplace platform connecting buyers with sellers. In such cases, the seller is responsible for fulfilling the order, providing the product or service, and handling applicable cancellation, return, replacement, or refund requests.

Buyers should review the seller's terms, product information, pricing, delivery conditions, and applicable return or refund terms before completing a transaction.

TradeJerry may assist in communicating between buyers and sellers where appropriate, but TradeJerry is not necessarily the seller, manufacturer, supplier, or service provider of the products listed on the platform.

2. Order Cancellation

Cancellation requests may be subject to the terms and conditions of the individual seller or business.

A buyer may request cancellation by contacting the seller as soon as possible after placing an order.

A cancellation request may not be accepted if:

  • The order has already been processed or dispatched.
  • The product has already been delivered.
  • The seller's cancellation period has expired.
  • The product or service is non-cancellable under the applicable seller terms.
  • The cancellation request does not comply with the applicable terms.

Where a cancellation is accepted, any applicable refund will be processed according to the payment method and applicable seller or platform terms.

3. Refund Eligibility

Refund eligibility depends on the circumstances of the transaction and the applicable seller or service terms.

A refund may be considered in circumstances such as:

  • An order is cancelled before fulfilment.
  • The seller is unable to fulfil the order.
  • Payment was successfully received but the applicable order was not fulfilled.
  • A product is eligible for return or refund under the seller's applicable return policy.
  • A duplicate payment or technical payment error has occurred.
  • A refund is otherwise required under applicable law or the applicable transaction terms.

Submission of a refund request does not automatically guarantee that a refund will be approved.

4. Non-Refundable Transactions

Certain products, services, fees, or transactions may be non-refundable.

Examples may include:

  • Products or services specifically identified as non-refundable.
  • Services that have already been fully provided.
  • Customized or made-to-order products where cancellation is not permitted.
  • Digital services or other items where refunds are restricted by applicable terms or law.
  • Any applicable marketplace or service fee that is expressly stated as non-refundable.

Any applicable non-refundable terms should be communicated to the buyer before or at the time of the relevant transaction where required.

5. Return and Replacement

Where a product is eligible for return or replacement, the buyer may be required to follow the seller's return procedure.

Depending on the product and applicable terms, a return or replacement request may be considered for circumstances such as:

  • Damaged products
  • Incorrect products
  • Missing products or components
  • Products that materially differ from the listing
  • Other circumstances covered by the seller's return policy

Buyers may be required to provide photographs, videos, order details, or other information necessary to evaluate a return or replacement request.

6. Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact the seller as soon as reasonably possible after delivery.

Please provide relevant information such as:

  • Order or transaction details
  • Product information
  • Description of the issue
  • Photographs or videos, where appropriate
  • Any other information reasonably requested by the seller

The seller may review the request and determine the appropriate resolution in accordance with the applicable terms and applicable law.

7. Refund Processing

Once a refund is approved, the refund will generally be processed through the original payment method, where technically possible.

The time required for the refund to appear in the user's account may depend on the payment gateway, bank, card issuer, or other financial institution.

TradeJerry cannot guarantee the exact time required by a third-party payment provider or financial institution to credit a refund.

8. Payment Gateway and Processing Issues

In some circumstances, a payment may appear to have been deducted from your account even though the transaction was not successfully completed.

Such transactions may be subject to verification and reconciliation with the applicable payment provider.

If an amount has been debited but the transaction was not successfully completed, please contact us with the relevant transaction information.

9. Refund Request

To request a refund or raise an issue relating to a transaction, please contact the applicable seller first where the transaction was directly between you and the seller.

If you require assistance from TradeJerry, please contact our support team and provide:

  • Your name
  • Registered email address or mobile number
  • Order or transaction reference
  • Product or seller details
  • Reason for the refund request
  • Supporting documents or photographs, where applicable

10. Marketplace Fees

Certain fees charged by TradeJerry for marketplace, promotional, subscription, advertising, listing, or other services may be non-refundable once the applicable service has been provided or activated.

Any applicable fee and refund conditions will be subject to the terms presented to the user before the relevant service is purchased or activated.

11. Seller Responsibility

Sellers are responsible for maintaining accurate product information and communicating their applicable cancellation, return, replacement, and refund conditions to buyers.

Sellers must comply with applicable consumer-protection, e-commerce, taxation, and other legal requirements.

TradeJerry may take appropriate action against sellers who violate our policies or applicable requirements.

12. Disputes

If a buyer and seller are unable to resolve a transaction issue, TradeJerry may, where appropriate, assist with communication or review information available through the platform.

TradeJerry does not guarantee a particular outcome for disputes between independent buyers and sellers unless expressly stated otherwise under a specific TradeJerry program or service.

13. Fraud and Abuse

We reserve the right to investigate refund and cancellation requests that appear fraudulent, abusive, misleading, or otherwise inconsistent with our policies.

We may restrict or suspend accounts involved in suspected fraudulent or abusive activity, subject to applicable law.

14. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our Services, marketplace operations, legal requirements, or business practices.

The updated version will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have any questions regarding cancellations, refunds, returns, or this policy, please contact us:

Note: This Refund & Cancellation Policy should be read together with TradeJerry's Terms & Conditions, Privacy Policy, and any specific terms displayed for a particular product, seller, service, subscription, or transaction.

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